WHICH KIND OF MEDICAL CONDITIONS CAN BE TREATED IN AUSTRIA?
The Austrian health system is among the world best and enables nearly all therapies possible. Organ transplantation for foreigners is a special case.
WHAT DOCUMENTS ARE NEEDED FOR A REQUEST?
In order to be able to create an individual examination and therapy program, you should send us all accessible and relevant medical data (physicians’ letters, examination results, operation reports, etc.). We do need translated copies in German and English. We offer a translation service (additional costs). Of course, all information is regarded confidential.
HOW LONG DOES IT TAKE TO GET AN ESTIMATION OF COSTS?
We always try to give you an answer to your request within the following 48 hours. In case of a more complex therapy, the answer might take longer.
HOW IS A TREATMENT IN AUSTRIA NORMALLY CONDUCTED?
First, you contact us either via our request form, via e-Mail or via phone and send us all relevant medical documents. Afterwards, we create your individual examination and therapy plan and give you our recommendation regarding physician and medical facility with the estimation of cost. If you accept, you get an A-account bill. The estimated expenses should be mostly transferred prior to the beginning of your therapy. You get all information concerning medical facility and treating physician. During your stay in Austria, we will personally take care of you. If necessary, you will be accompanied by an interpreter. After your recovery you get the final bill. You only pay for the treatments you got. If your commission was higher than your actual costs, you get the difference back. If during your therapy the actual expenses rise due to unforeseeable reasons or your own wish, you will be notified in advance and are asked to take responsibility for the difference. After your departure we are still contactable via phone or Mail.
WHICH ASSISTANCE CAN I EXPECT DURING MY STAY?
Throughout your whole stay in Austria we will accompany you. Regardless if you manage your travel organization yourself or we support you, a member of our staff is always available to help you with questions and concerns. As a patient of a private clinic you are to enjoy our exclusive care provided by our FIRST CLASS department.
HOW EXPENSIVE IS AUSTRIAN HEALTH?
Request and information about estimated costs are free of charge. Advising, organization and coordination of treatments in private and public hospitals as well as rehabilitation centers is charged with an organizational allowance of EUR 150,- to 1.250,- (inkl. 20% VAT), depending on complexity. This includes all administrative tasks, physician and facility recommendation, medical program planning and appointment coordination. Interpreter service and apply and arrangements concerning your visa are charged separately.
HOW DO I PAY?
The payment of your A-account bill is generally done via bank transfer prior to your arrival. You also have the possibility to pay with your credit card in Austria. For treatments in private clinics and rehabilitation centers, most of them allow for direct ban transfer of the cost. Therapies in public hospitals can often not be paid directly due to organizational constrains. Therefore, AUSTRIAN HEALTH provides the payment. If requested, the payment can be organized via an Austrian trust account. Additional cost need to be paid by the patient. The organizational allowance is to be transferred directly to AUSTRIAN HEALTH prior to your arrival.